Job Description

Laundry Attendant

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location: Holiday Inn Resort Pensacola Beach

The Laundry Attendant is responsible for the washing, folding, and restocking of the entire hotel's laundry in a timely, organized manner. The laundry area must always be kept clean and the equipment must be clean and serviceable.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
• Ensure the washing, drying, folding, and discarding of linen and uniforms are per standard.
• Responsible for the upkeep and maintenance of all laundry equipment. This includes coordinating with Maintenance on a regular basis for any issues or repairs needed.
• Keep linens and other laundry supplies stocked and maintained at all times.
• Ensure coordination of linen distribution among other departments and guest rooms.
• Handle items for "Lost and Found" according to company standards.
• Monitor cleanliness and orderliness of linen and lint traps.
• Address and resolve all guest complaints quickly and accurately.
• Show initiative in job performance by anticipating the needs of guests and team members alike.
• Follow all company's policies and procedures.
• Must maintain a clean and safe work environment and report any safety issues to management immediately.
• Perform any other duties as assigned by management.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 2 years of housekeeping or laundry experience in the hospitality industry preferred.
• Experience in team management preferred.
• Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
• Ability to read, write, and speak effectively in English to communicate with guests and team members.
• Must be detailed oriented and able to multi-task.
• Must be a team player.
• Ability to work independently with minimal supervision in a high degree of autonomy.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.

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