Job Description

Job Description

Job Description

Fleet Response’s mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, and excellence. Our mission would not be possible without an environment that is created from mutual trust and respect, coupled with a commitment to diversity, equity & inclusion

Our commitment to diversity, equity & inclusion aligns with our corporate values and is supported at the highest levels in the Company. Diversity helps to drive new business, fuel innovation, and attract and retain the best employees. It makes a difference in the workplace, marketplace, and community advancing the way we live and work.

Are you interested in joining a fast growing and customer focused company that is constantly rated as one of the Top Workplaces in Northeast Ohio ? Do you feel that hard work should pay off and you value things like workplace flexibility, career advancement opportunities, a positive culture, and a genuine feeling that you belong to a team? If so, you would be perfect for Fleet Response.

Fleet Response specializes in providing services to corporations who self-insure physical damages to their fleets. Built from an insurance background with an eye for detail, Fleet Response prides itself on offering a variety of customized services to all our clients.

Fleet Response is seeking qualified candidates for the following position: Maintenance Specialist / Service Writer. The Maintenance Specialist is responsible for managing preventive maintenance for the fleets of our clients. This includes working with our customers and vendors to manage maintenance repairs efficiently and accurately.

Apply today! Do not miss this great opportunity to work with the industry leader in the marketplace.

Additional Benefits:

We offer a best-in-class benefits package including PTO, 401(k) Employer Contribution, Medical, Dental, Vision, Life, Disability and several voluntary benefit options.

Job Summary

Fleet Response is seeking qualified candidates for the following position: Maintenance Specialist / Service Writer. The Maintenance Specialist is responsible for managing preventive maintenance for the fleets of our clients. This includes working with our customers and vendors to manage maintenance repairs efficiently and accurately.

Essential Duties and Responsibilities

• Main point of contact for all incoming maintenance requests through Auto Integrate and phone.
• Communicate directly with maintenance vendor review, cost and necessity of estimated work and negotiate cost if necessary.
• Communicate directly with client contact for repaired authorization.
• Authorize maintenance work with pre-determined authorization limits.
• Audit maintenance invoices for accuracy and process for payment.
• Arrange roadside assistance for maintenance clients.

Qualifications

• ASE Certification, Service Consultant or able to obtain same.
• Working knowledge of the Auto Integrate
• Ideal candidate must have minimum 3-year Service Advisor or service-related experience.
• Familiar with Alldata and Mitchell.
• Ability to use a computer to access emails and demonstrate basic Windows skills.
• Outstanding verbal and written communication.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concreate variables in standardized situations.

Preferred Knowledge, Competencies, and Skills

• Strong interpersonal skills to ensure excellent internal and external customer service.
• Strong investigative and organizational skills.
• Excellent written and verbal skills.
• Strong ability to multi-task and manage time effectively.
• Highly motivated, strong initiative, self-starter with team focus.
• Demonstrates dependability, punctuality, and excellent attendance.

Work Schedule

A variety of flexible work arrangement schedules are available, with the ability to work from home as part of your schedule.

About Fleet Response

Fleet Response provides claims management, accident management, driver safety training, subrogation services with a focus on customers and technology Built from an insurance background, we helped to create today’s risk-conscious model of fleet and accident management. We help you manage risk by working to reduce accidents, constrain the cost of vehicle repair, get vehicles back in service faster, and maximize reimbursement through subrogation.

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