Job Description

The Training & Development Specialist is responsible for delivering, coordinating, and continuously improving training and development programs across the organization. This role will lead both required and developmental training, manage content within the Learning Management System (LMS), support key people processes, and foster engagement among leaders and alumni. The Specialist will partner closely with business leaders, program owners, and subject matter experts to ensure all training initiatives align with company strategy, compliance, and cultural goals.


Duties and Responsibilities

• Plan, facilitate, and evaluate training sessions on a range of topics, including required compliance/performance trainings and developmental topics (e.g., customer service, feedback, financial literacy).
• Coordinate logistics for in-person, virtual, and blended training programs, ensuring high engagement and knowledge transfer.
• Oversee ongoing engagement and follow-up for a variety of training and education programs including content creation and communication.
• Support the design and development of training materials, including presentations, guides, e-learning modules, and other resources for both regular and ad hoc training needs.
• Apply adult learning principles and instructional design best practices to ensure effective learning experiences.
• Manage the logistics of the performance review cycle, including setting up feedback channels, collecting and compiling data, and assisting in the preparation of summary and trend reports for leadership.
• Support continuous improvement of the performance review process and related employee communications.
• Oversee updates and ongoing maintenance of training content within the Learning Management System (LMS).
• Ensure all learning resources are accurate, accessible, and aligned with organizational goals.
• Generate LMS reports on participation, completion rates, and training effectiveness.

Qualifications

• Bachelor's degree in Human Resources, Education, Business Administration, Organizational Development, or related field (or equivalent experience)
• 2+ years of experience in training facilitation, instructional design, or related field
• Experience with Learning Management Systems (LMS) and e-learning platforms
• Strong project management, organizational, and communication skills
• Demonstrated ability to design engaging training content for diverse audiences
• Comfort facilitating both in-person and virtual training sessions

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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