Job Description

This is an in-office role in Kansas City, Missouri

Curious about a career with NorthPoint ?

NorthPoint is a real estate developer that has grown through combining an entrepreneurial spirit and empowerment of its team members. We are looking for a Yardi Support Specialist to play a key role in our team. NorthPoint provides an inclusive environment that cultivates collaboration and mentorship. Our core values set the foundation of our culture and guide us in every business decision.

"We truly believe, and I'm convinced, we have some pretty incredible assets. But those assets have all come from our people." - Nathaniel Hagedorn CEO.

How We Put You First:

At NorthPoint Development we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we offer market-leading benefits and perks:

• A selection of comprehensive medical, dental, and vision plans
• 401k with 100% match up to 6%, immediately vested upon enrollment
• Scholarships and paid professional development
• Childcare Reimbursement
• Mental Health Reimbursement
• Tuition Reimbursement
• Cellphone reimbursement
• Wellness Spending Account
• Free catered lunch every day
• $2,000 annual HRA and HSA contribution
• Parental Paid Leave
• Flexible Spending Account Living Generously program with 100% charitable contribution match

What You'll Do

• Build and maintain strong relationships with internal and external stakeholders to drive strategic business goals.
• Respond to inbound support inquiries related to the Yardi Commercial product suite through multiple channels, including help desk platforms, phone, email, and chat.
• Troubleshoot, identify, and resolve technical issues with the platform, ensuring high customer satisfaction and timely resolutions.
• Document, prioritize, and track all support tickets in the help desk ticketing system (e.g., FreshService, Zendesk).
• Ensure tickets are promptly followed up on, regularly updated, and resolved within defined service levels.
• Guide stakeholders through platform features, offer practical solutions to common challenges, and provide training or advice to optimize use of the Yardi Commercial product suite.
• Develop custom reports as needed and stay current with product updates and new features within the Yardi Commercial product suite to maintain technical proficiency and deliver top-tier service.
• Collaborate with internal teams to effectively resolve technical challenges and deliver exceptional service.
• Understand and manage cross-functional dependencies to ensure successful project execution and maximize value delivery.
• Regularly communicate status updates, progress, and key milestones to senior leadership and stakeholders.
• Proactively identify and address risks, dependencies, and potential blockers to keep initiatives on track and resolve issues quickly.

Are you passionate about pushing the limits? Are you looking for the freedom to forge your future? If so, we want to talk to you!

Who You Are

• Strong ability to manage multiple work streams and portfolios simultaneously.
• Solid understanding of project management methodologies with the capability to coach and mentor others.
• Exceptional interpersonal skills with an aptitude for engaging effectively with diverse teams.
• Strong conflict management, communication, and collaboration abilities.
• Excellent documentation and reporting skills to ensure transparency and alignment.
• At least 3 years of experience in help desk or customer service support roles.
• Proficiency in SQL report writing and data analysis.
• In-depth knowledge of the Yardi Commercial product suite is highly preferred.
• Solid troubleshooting skills with a thorough understanding of web-based applications and IT systems.
• Familiarity with property management software (Yardi) or previous experience in the commercial real estate industry is a plus.
• Previous experience in project management and technical support.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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